I have worked with Sitil on numerous projects across several different organisations and the success of the projects and also the ongoing client relationship can be directly attributed to Sitil’s approach. Whilst Sitil always negotiate the best commercial terms they also understand that strong supplier relationships deliver added value to the organisations they work for.
We run a small business with several computers that need technical support. We have found Sitil to be an absolutely invaluable member of our team, remotely providing all necessary assistance. One of the things I miss from being in a large organisation is being able to pick up the phone and “call IT” – Sitil offers that service meaning I can focus on other critical jobs which are a better use of my time. In addition Sitil are friendly, supportive and calm, which let’s face it is a key requirement when your technology is going wrong and you need help. I have absolutely no hesitation in recommending them to other companies whether a small family run organisation or a larger company looking to outsource technical support.
I worked with Sitil during a time in which the organisation grew substantially, and IT Infrastructure had to keep pace with this business growth. Sitil ensured that this successfully happened, and from my perspective, hit financial targets without compromising service delivery.
Sitil impressed me with their professional, no nonsense approach to getting the job done. They overhauled and upgraded our IT infrastructure at a time of great stress on the business. The way they went about it gave me the confidence to know that our risks in this area were being properly managed and addressed. They were a great asset to the team.