We specialise in supplementing the capabilities of your in-house IT team by providing additional IT resource to support and maintain your systems. We provide advice and direction to give you confidence that the requirements of your business are being effectively met.
We can provide 3rd line technical support for a broad range of systems with service levels to match your business requirements. We can be as flexible as you need us to be. So whether you need occasional, planned consultancy or access to 24/7 technical expertise with guaranteed response times we can offer a tailored approach.
We often work with 4th line support providers (typically vendors such as HP Enterprise, Dell, VMware, Veeam, etc.) to determine root cause of problems. We then utilise our broad systems exposure across a wide variety of organisations to ensure you benefit by avoiding known problems and issues.
We also understand that determining when to patch and upgrade your hardware and software is difficult and time consuming. We are able to leverage knowledge of your environment and operational priorities to advise and assist with this crucial part of maintaining your systems. We track firmware and software updates from key vendors against equipment deployed in your environment and then advise you when we recommend updating your systems.
We understand that every business is different. We work with you to understand the unique requirements of your business so we ensure you receive:
- the best solutions for your needs
- cost effective supplier contracts and negotiated discounts
- optimal supplier support and response times
We constantly review major new releases so that we can recommend upgrading to the latest version of, for example, your backup software solution because it offers substantial benefits to your operations. Of course, we only make such recommendations having tested the new release in our own test environments.